Gmail
To keep important email messages out of your Gmail spam folder, you can add the sender email address to your Google Contacts and/or create a filter rule to prevent messages from specific senders going into the spam folder. If a desired email message is already in your spam folder, you can use an option to train the Gmail spam filter to not send those messages to your spam folder.
Add a Gmail Contact
When you add a sender’s email address to your contacts, it tells Google you want to receive email from that sender. This method does not guarantee messages from the desired sender won’t be sent to spam, but it’s an easy way to make it more likely the desired email will arrive in your inbox. For a more reliable method, see the instructions below for creating a filter.
- On your computer, go to contacts.google.com
- At the top left corner, select Create contact
- Enter the contact’s information, including the sender email address
- Select Save in the bottom right corner
Create a filter rule
Gmail’s filters provide a lot of useful ways to manage your email and one of those ways is to set a rule to prevent email from a specific email address from going to your spam folder. Filters are the closest thing Gmail has to a “safe sender” or “whitelist”.
Filters can only be created and modified from the online web version of Gmail, so you’ll need to go to your computer to complete the following.
- Open the Gmail website from your computer
- In the search box at the top, select the Down arrow
- In the From field, enter the sender email address
- At the bottom of the search window, click Create filter
- Select Never send it to Spam
- Click Create filter
Mark an email as Not Spam
If a desired email message arrives in your spam folder, you can remove it from Spam and send a signal to Gmail that you want to receive that type of email in your inbox in the future. This method doesn’t guarantee messages from that sender won’t end up in spam in the future, but it is an easy way to move the email to your inbox and train Gmail at the same time.
- On your computer, open the Gmail website
- On the left, select Spam
If you don’t see Spam, select More then find Spam - Open the desired email message
- At the top of the page, select Not spam
The message will be moved to your inbox
Yahoo
To help keep important email messages out of your Yahoo email spam folder, you can add the sender email address to your Yahoo Contacts. If a desired email message is already in your spam folder, you can use an option to train the Yahoo spam filter to not send those messages to your spam folder. If you’re still not receiving email from a specific sender, you may want to check your Yahoo email blocked sender list.
Add a Yahoo Contact
When you add a sender’s email address to your contacts, it tells Yahoo you want to receive email from that sender. This method does not guarantee messages from the desired sender won’t be sent to spam, but it’s an easy way to make it more likely the desired email will arrive in your inbox.
- From Yahoo Mail, select the Contacts icon
- Select Add a new contact
- Enter the sender’s information, especially the sender email address
- Select Save
Unmark email as spam
If a desired email message makes it to your spam folder, you can remove it from Spam and send a signal to Yahoo that you want to receive that type of email in your inbox in the future. This method doesn’t guarantee messages from that sender won’t end up in spam in the future, but it is an easy way to move the email to your inbox and train Yahoo at the same time.
- Go to Yahoo Mail on your computer’s web browser
- Select the Spam folder
If you don’t see the “Spam” folder, select More below the “Sent” folder. - Open the desired email from the sender
- Select Not Spam at the top of the page
The email will return to your Inbox.
Unblock an email address
- Select the Settings icon
- Select More Settings
- Select Security and Privacy
- Hover over from an email address, then select the Delete icon
Note
Using Yahoo Mail filters does not prevent email from going to your spam folder. All email goes through the spam filter before going through other filters (source).
Xfinity (Comcast) Email
Xfinity Connect email lets you set spam blockers with a Comcast email spam filter. Spam Filtering places emails designated as spam in a separate Spam folder. You should check your Spam folder regularly to see if any legitimate email was marked as spam by accident. If you do find a message in Spam that you want to go to your inbox, follow these instructions:
- Sign into your Comcast / Xfinity Email account from a computer
- Select Email
- Select the Spam folder
- Find and select the desired message
- From the toolbar at the top, select the Not Spam button
Safe List
In your Xfinity Connect settings, you may come across the Email Safe List and this may sound like a “safe senders” or a “white list”, but it’s a little different in one very important way. The Email Safe List allows you to set the email address from which you want to receive email messages and messages from any other email address will be rejected altogether. In other words, email messages from senders that are not included in the Email Safe List will never be seen, in spam or otherwise. You likely don’t want to use this feature.
Create email filters
To help keep wanted messages out of your spam folder, you can also set up email filters within your Comcast email account. An email filter can help keep certain messages from being sent to spam based on rules (also called “conditions”) you set.
There are two parts to a filter: the condition (or “rule”), which determines if an email is affected by the filter, and the action, which determines what to do with the email.
- Sign into your Comcast / Xfinity Email account from a computer
- In Xfinity Connect, select the Gear icon on the top-right of the navigation bar and then select Settings.
- Select Filter Rules on the left
- Select the Add new rule button
- Enter a name for the filter in the Rule name field (this can be anything you want)
- Under Conditions, select Add condition
- Choose sender/from.
- Choose Is exactly if you know the one exact email address you want to add, or select Contains if you know just part of the email address (e.g. just the domain.com part)
- In the text field, enter the email address (if you selected “is exactly”) or part of the email address (if you selected “contains”)
- Under Actions, select Add action, and then select Move to folder
- Select Inbox as the folder
- Select Save
Updating your Safe Senders list in Hotmail, Windows, and MSN
There are two ways to whitelist emails in Hotmail Live, Windows Live and MSN.
Check the Junk Folder
If an email from a sender you want to whitelist has ended up in your junk folder, the process is simple.
- Click "Show Content" to view the body of the email.
- Click "mark as safe".
The sender will be added to your list of safe senders and all future emails will go to your inbox.
Manually Add the Sender to Your Safe List
If an existing email from the sender hasn't already been trapped in your junk folder, you can manually add him to your Safe List.
- Click on "Options" in the upper right corner of your Hotmail screen.
- Then click the link for "Safe and Blocked Senders" in the body of the page under Junk e-mail.
- Click the "Safe Senders" link and enter the email address you want to whitelist.
- Click "Add" to put it on your list.